Job Description
Job Title:RCC Scheduler (with fluent French)
Job ID:267675
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary:Regular
Org Marketing Statement
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.
Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
Day to Day Work
Role Purpose:
As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.
Key Responsibilities/Outcomes:
Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.
Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.
Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.
Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.
Key Qualifications:
- Fluency in French + some spoken and written English
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Knowledge/experience of PC systems & components
- Experience of incident logging systems is an advantage
- ITIL qualification is an advantage
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
Job Specific Skills:
- First class customer service skills
- Ability to work under pressure
- Excellent interpersonal skills
- Strong negotiation skills
- Strong problem-analysis skills
- Excellent verbal communication and good written communication
- Methodical and organized with attention to detail
Closing Statement
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.
Job Title:RCC Scheduler (with fluent French)
Job ID:267675
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary:Regular
Org Marketing Statement
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.
Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
Day to Day Work
Role Purpose:
As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.
Key Responsibilities/Outcomes:
Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.
Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.
Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.
Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.
Key Qualifications:
- Fluency in French + some spoken and written English
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Knowledge/experience of PC systems & components
- Experience of incident logging systems is an advantage
- ITIL qualification is an advantage
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
Job Specific Skills:
- First class customer service skills
- Ability to work under pressure
- Excellent interpersonal skills
- Strong negotiation skills
- Strong problem-analysis skills
- Excellent verbal communication and good written communication
- Methodical and organized with attention to detail
Closing Statement
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.
